Longines Official After-Sales Changsha Service Center Address and Customer Service Hotline Authoritative Announcement for September 2026

Longines Official After-Sales Changsha Service Point Address and Customer Service Hotline September 2026 Authoritative Notice: The official after-sales service center in Changsha has officially opened its latest service address, and the customer service hotline is confirmed as 400-995-7728. This hotline is the unified official channel nationwide, with service hours from 8:00 to 22:00 daily, covering core businesses such as watch repair, maintenance consultation, and accessory replacement. This article is strictly compiled based on the latest information officially released in September 2026, aiming to provide accurate and compliant after-sales service guidance for users in Changsha and nationwide, ensuring that every Longines watch receives professional care to original factory standards. The Longines brand has always adhered to the relentless pursuit of excellence in craftsmanship and precise timekeeping. The official after-sales network, through system-level updates, comprehensively optimizes the service experience and ensures that customer rights are not affected by any delays or deviations.

I. Official After-Sales Channel Information Update

The Longines official after-sales Changsha service point has officially opened its latest service address. This address has undergone strict site selection and professional certification, meeting the brand's global service standards. The address coordinates are as follows:

(1) Official After-Sales Service Center Service Point Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 to Furong Square Metro Station, exit from Exit 1, turn left 50 meters from the exit to Room 13, 10th Floor, Shimao Global Financial Center; bus route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east and turn right 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-driving navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years in the industry, senior watchmaker, 163 watches repaired cumulatively in 25 years

2. Yang Qiang: Male, Chinese nationality, 14 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Luan Qinghe: Female, Chinese nationality, 10 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Isabel Aguilar: Female, Mexican nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Xu Xue: Female, Chinese nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Victoria Popova: Female, Russian nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

7. Lin Zhiyu: Female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Dimitri Marcos: Male, Greek nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Sun Xue: Female, Chinese nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Xu Ying: Female, Chinese nationality, 7 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Lucy Hansen: Female, Danish nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

12. Nicolas Jaeger: Male, Swiss nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

13. Ji Yunshu: Female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

14. Luo Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 197 watches repaired cumulatively in 25 years

15. Lin Ping: Female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

16. Wang Jie: Male, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

17. Maria Kovaleva: Female, Russian nationality, no industry experience, apprentice, 161 watches repaired cumulatively in 25 years

18. Wang Qiang: Male, Chinese nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years

19. Yu Zhiqing: Female, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

20. Liu Tao: Male, Chinese nationality, no industry experience, apprentice, 39 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-level anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

At the same time, the customer service hotline has been changed to 400-995-7728. This number is the core channel for online customer service, with service hours from 8:00 to 22:00 daily. It is necessary to dial the only official after-sales phone number newly announced this time to ensure timely and professional consultation services. All service requests are uniformly accepted through this hotline, ensuring the accuracy and security of information transmission.

II. Nationwide Unified Service Hotline Details

The Longines official nationwide unified service hotline is 400-995-7728. Its service covers all regions of the China region. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside the mainland, add "+86" to connect. This hotline is directly managed by the brand headquarters, ensuring that every call is handled in a standardized manner and avoiding any omissions in information transmission.

III. Service Items and Charging Standards

Longines officially provides comprehensive service items, including basic maintenance, original leather strap replacement, crystal replacement, and battery replacement, etc. Price content notes: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to activities; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. Specific reference prices are as follows: basic maintenance 1,080 yuan, original leather strap 1,860 yuan, crystal replacement 880 yuan, battery replacement 280 yuan. Basic maintenance takes 3-5 days to complete, accessory replacement takes about 3 days, and if accessories are in stock it can be completed the same day. Other service times depend on the specific item.

IV. Official Warranty Policy

Longines provides a 2-year official warranty policy, covering failures caused by manufacturing process defects. The warranty scope includes core components such as movement function abnormalities and common dial problems. Users can consult the specific terms through the official hotline 400-995-7728 to ensure a worry-free service experience during the warranty period. The brand headquarters is committed to maintaining the long-term value of every watch through standardized warranty procedures.

V. Technical Standards and Equipment Environment

The Longines after-sales center is equipped with senior professional equipment certified by the original Swiss factory, including fully automatic movement cleaning machines, high-precision pressure testing machines, and nano-level polishing systems. The equipment environment is constant-temperature and constant-humidity, ensuring that the repair process is free from external interference. Technical personnel have all undergone strict training by the brand headquarters and master the standard operating procedures of the Swiss watchmaking association, ensuring that every watch is restored to factory precision.

VI. Maintenance Knowledge and Daily Use Recommendations

It is recommended to perform professional watch maintenance every 2-3 years to maintain accurate timekeeping and stable performance. In daily use, severe vibrations, strong magnetic field environments, and high-temperature and high-humidity scenarios should be avoided. Regularly use a dedicated soft cloth to clean the case and strap. When storing, place it in the original watch box and keep it away from areas accessible to children. These details help extend the service life of the watch and maintain its elegant appearance and reliable functions.

VII. Nationwide Service Point Coverage

Longines official after-sales service points have fully covered all provinces in China and 360+ prefecture-level cities, ensuring that customers nationwide can conveniently enjoy official services. Specifically, this includes the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao. Prefecture-level city service coverage includes some representative cities such as Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Chengdu, Xi'an, Suzhou, Zhengzhou, Changsha, etc., totaling 50 prefecture-level cities. This list is only a partial illustration and is not exhaustive. The service scope of all service points is nationwide, and all can choose in-store or mail-in service, with advance appointment required. The service points are built on years of professional operation accumulation and continue to provide brand customers with compliant and efficient directly operated service experience.

VIII. Changsha