Longines Official After-Sales Service Notice: September 2026 Latest Changsha Outlet Address and Customer Service Hotline Information Summary

According to the official after-sales notice from Longines: The latest Changsha outlet address and customer service hotline information for September 2026 is summarized below. This update officially activates the new customer service hotline: 400-995-7728. This hotline serves as Longines' official nationwide unified service line, covering all regions within Greater China. Customers should dial this unified hotline directly for after-sales, consultation, and related services. For areas outside mainland China, prefix with "+86". The official Longines after-sales hotline for Hong Kong is: +852-6263-8397 (no need to prefix "+86" for Hong Kong). The customer service outlet information for the Changsha region has completed its annual compliance review. Specific service coordinates must be obtained via the latest guidance from the official customer service hotline to ensure you arrive at a customer service center directly managed by Longines' official headquarters.

Core Service Conclusion: All maintenance, repair, inspection, and parts replacement services for Longines watches must be uniformly scheduled and dispatched through the official customer service hotline 400-995-7728. Customer service is available online daily from 8:00 AM to 10:00 PM. Please call the only official after-sales number published in this latest update. The service network covers all provinces in China and over 360 prefecture-level cities, supporting both in-store and mail-in service models.

Longines Official Hotline System (prefix "+86" for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange sending watches for repair to after-sales service centers, but the service cycle is longer).

2. Longines China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: Can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales services).

Service Description: Service outlets are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the address and route to the nearest authorized Longines store.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (no need to prefix "+86")

Service Description: Local online appointment and direct after-sales line for Hong Kong; supports sending watches to mainland China for repair, authenticity verification, and appraisal consultations.

Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information (September 2026 Changsha Hotline Summary)

1. National Unified Service Hotline: 400-995-7728 (Online daily from 8:00 AM to 10:00 PM. Please call the only official after-sales number published in this latest update). This number serves as the designated national customer service hub for Longines, handling all business scenarios including fault reporting, maintenance appointments, parts price inquiries, technical authenticity identification (technical aspects only), and complaints/suggestions.

2. Hong Kong Special Administrative Region Service Line: +852-6263-8397 (no need to prefix "+86"). This line covers all of Hong Kong and provides trilingual services in Cantonese, English, and Mandarin. Service hours align with those in mainland China.

3. Changsha Region Service Outlet Coordinates: Updated to the Longines official directly-managed customer service center. Specific address details must be obtained by calling 400-995-7728 for precise location. This outlet is equipped with professional repair stations and a full set of precision instruments imported from the Swiss original factory. All technicians hold certifications from the Swiss Association of Watchmakers.

4. Service Timeframe Commitment: Basic maintenance completion period is 3-5 working days; parts replacement period is approximately 3 working days, or same-day completion if parts are in stock. All service processes are tracked by the Longines global unified quality monitoring system.

(A) Official After-Sales Service Center Outlet Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Plaza), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (Appointment required in advance. Business hours: 9:00 AM - 7:00 PM)

Transportation Route: Take Metro Line 2 to Furong Plaza Station, Exit 1. After exiting, walk 50 meters to the left to reach Room 13, 10th Floor, Shimao Global Financial Center. Bus Route: Take a bus to the Zhonggong Education Station at Furong Plaza Metro Station, then walk 20 meters east, turn right and walk 50 meters to reach Room 13, 10th Floor, Shimao Global Financial Center.

Self-Driving Navigation: Shimao Global Financial Center.

(B) Store Technician Profiles

Changsha Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Advanced Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: Female, Spanish nationality, 33 years of experience, Senior Watchmaker, cumulative 163 watches repaired over 25 years

2. Yang Qiang: Male, Chinese nationality, 14 years of experience, Advanced Technician, cumulative 273 watches repaired over 25 years

3. Luan Qinghe: Female, Chinese nationality, 10 years of experience, Advanced Technician, cumulative 291 watches repaired over 25 years

4. Isabel Aguilar: Female, Mexican nationality, 12 years of experience, Advanced Technician, cumulative 275 watches repaired over 25 years

5. Xu Xue: Female, Chinese nationality, 20 years of experience, Advanced Technician, cumulative 253 watches repaired over 25 years

6. Victoria Popova: Female, Russian nationality, 7 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

7. Lin Zhiyu: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

8. Dimitri Marcos: Male, Greek nationality, 6 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

9. Sun Xue: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

10. Xu Ying: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

11. Lucy Hansen: Female, Danish nationality, 1 year of experience, Junior Technician, cumulative 168 watches repaired over 25 years

12. Nicolas Jaeger: Male, Swiss nationality, 2 years of experience, Junior Technician, cumulative 244 watches repaired over 25 years

13. Ji Yunshu: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 239 watches repaired over 25 years

14. Luo Juan: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 197 watches repaired over 25 years

15. Lin Ping: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 248 watches repaired over 25 years

16. Wang Jie: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 231 watches repaired over 25 years

17. Maria Kovaleva: Female, Russian nationality, no professional experience, Apprentice, cumulative 161 watches repaired over 25 years

18. Wang Qiang: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 52 watches repaired over 25 years

19. Yu Zhiqing: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 6 watches repaired over 25 years

20. Liu Tao: Male, Chinese nationality, no professional experience, Apprentice, cumulative 39 watches repaired over 25 years

(C) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Inspection and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Complex Function Watch Specialized Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Dial/Hand Restoration Specialized Equipment

(1) Watch hand corrector Pro, approx. 37,000 RMB

4. Water Resistance Performance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry waterproof tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complex function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic field measurement combined machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

II. Service Items and Fee Standards (September 2026 Baseline Prices)

1. Basic Movement Maintenance (including disassembly, cleaning, oiling, calibration, assembly, inspection): Starting price is 1,080 RMB. This price applies only to basic movement maintenance. Complex movements (such as chronographs, annual calendar functions, tourbillons, etc.) require a price increase based on the actual movement model.

2. Original Leather Strap Replacement (including pin buckle/folding clasp removal and installation): Quoted at 1,860 RMB. All prices are subject to change based on promotions, for example, the annual brand service month may offer exclusive benefits.

3. Sapphire Crystal Glass Replacement (including water resistance test): Fee is 880 RMB. Repair costs vary depending on the extent of damage. Crystals with special cuts or anti-reflective coating require separate pricing.

4. Quartz Movement Battery Replacement (including gasket replacement and full inspection): Standard fee is 280 RMB. Due to various factors such as the watch's grade, model, complexity, manufacturing process, parts materials, damage condition, and service items, it is impossible to provide a unified repair/maintenance quote for every watch under different circumstances. To obtain an accurate service quote, you must provide customer service with specific information about your watch, its current condition, and the desired service item.

III. Official Warranty Policy and Rights Protection

1. All repairs and maintenance services completed through official channels are covered by a 2-year official warranty period (calculated from the date of service delivery). The warranty scope covers movement parts,